Shipping policy
SHIPPING POLICY
OVERVIEW
This Shipping Policy outlines how Havana (“we”, “our”, “us”) handles the processing, shipping, and delivery of orders placed through our Services.
By placing an order with us, you agree to the terms described below.
1. ORDER PROCESSING
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or holidays. In case of high demand, processing times may be slightly delayed.
2. SHIPPING TIMES
Estimated delivery times vary depending on your location:
- United States & Europe: 7–15 business days
- Canada & Australia: 10–18 business days
- Rest of the World: 12–25 business days
Please note that these are estimated timeframes and may vary due to external factors.
3. SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions, which will be clearly indicated on our website when applicable.
4. TRACKING INFORMATION
Once your order has been shipped, you will receive a confirmation email with tracking details.
Tracking updates may take a few days to appear depending on the carrier.
5. CUSTOMS, DUTIES AND TAXES
Havana is not responsible for any customs duties, taxes, or additional fees applied by your country.
All such charges are the responsibility of the customer.
6. DELAYS AND ISSUES
We are not responsible for delays caused by:
- Customs processing
- Postal service disruptions
- Incorrect shipping information provided by the customer
If you experience any issues with your order, please contact us at:
havanasac26@gmail.com
7. LOST OR STOLEN PACKAGES
Havana is not liable for lost or stolen packages confirmed as delivered to the address provided.
We recommend ensuring that your shipping address is accurate and secure.
8. CONTACT
For any shipping-related questions, please contact us at:
havanasac26@gmail.com